Shipping
US domestic shipping
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.
International shipping
Be clear, be confident and don’t overthink it. The beauty of your story is that it’s going to continue to evolve and your site can evolve with it. Your goal should be to make it feel right for right now. Later will take care of itself. It always does.
Returns + Exchanges
All sales are final.
Unfortunately, we cannot accept returns on sale items or gift cards.
Damage or Defective
In the event that a product is damaged or defective we will firstly see if a repair and adjustment can be made that is beneficial to the piece and supports a long lifespan without altering the piece too much. Please note that sometimes a repair means an alteration so the piece may be a little different than what you originally ordered. We will communicate this with you over email or the phone best we can before we make the changes.
If a suitable adjustment cannot be agreed upon, you may select an item of similar value or a store credit will be issued (this does not include shipping costs).
Incorrect Order
If the wrong item was shipped out, please notify us by email within 7 days of delivery regardless of it being a domestic or internal shipping.
We will do our best to resolve this and will provide shipping details via email. Proof of purchase will be required. PLEASE NOTE: that all our items will have some variations to them and may not be exactly what you see within the photo. Variations are not valid grounds for an “incorrect order”.
Once your exchange for the correct order is approved we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting the exchange will not be accepted.
Please note that returns will need to be sent to the following address:
811 Barber Road
Golden, BC
V0A 1H1